🔧 Classic Collision

I highly recommend this place to everyone. The staff is very professional and kept me up to date on my vehicle status. I give my kiddos to Mr. Saul, my adjuster, he went above and beyond to help me out as well. Great job!!

Did a great job getting my car looking like new and even better. Good communication and friendly. Work was done in the time frame they said it would be and without issue or hassle.

No one wants to go through the hassle of having a car repaired from an accident, but it helps if you do have to go through the experience to get it done quickly and correctly. With the coordination of my insurance company, I dropped my car off easily and was informed about the process. I appreciate that they provide updates on Tuesdays and Thursdays, so I wasn't left wondering what was going on with my car. It only took 10 days to repair my bumper, and it was fixed correctly. Thank you for a great experience considering the circumstance.

At first I was scared not knowing what was coming when I wrecked my vehicle. However, Saul made the process so smooth for me and answered every question I had. He was also very up to date on updating me with etas on my repair and what was happening. I give 5 stars to him for his attitude + great customer service.

On January 31 2024 I dropped off my 2011 black Nissan Pathfinder to Classic Collision North on Post Oak Rd for repairs. I chose this shop because 1. I had repairs completed from the shop in 2022 and they did a good job. Also my insurance company State Farms works with them and it's usually easy that way. Now the damages to my car were in the left back passenger side over the wheel. The damage didn't seem too serious more like scratches and a dent. I thought it would not take too long for the repairs to be completed. Well I was wrong. After about a week I called several times to get updates. I was told that the painting was almost done, but they were waiting on a bumper to come in. Now that seemed odd because I had the bumper replaced in 2022 and there was no damage done to the bumper this time. They also stated they had to replace my side view mirror on the passenger side and that they were waiting on that part too. I really started to be concerned. On Monday February 28 I dropped by to actually see what was going on, because now my rental car has maxed out on time. Johnny told me that my liftgate was not opening and his technician is trying to figure out what's wrong. I told him I have never had any problems with the liftgate. The last time I used it was January 31 when I took belongings out to place in the rental car. He stated that he nor anyone at Classic Collision broke it. He said I left it that way. He also told me my glass hatch will not close shut. I told him I didn't even know it could open. He stated that his technician had to open the hatch to get the lift gate open. After a few minutes of debate Johnny told me he would be willing to fix the lift gate and the hatch if I purchased the parts. I told him I should not have to pay a dime. There was nothing wrong with neither the liftgate nor the Glass Hatch when I dropped my car off. Buyer beware! I am adding pictures of the damage before the repairs and the new shop Zambazi Auto service found that screws were missing. Jose from Zambazi said that someone had definitely done something. The pictures show screws are missing.