🔧 Ortega Automotive

Quick and knowledgeable. A great neighborhood mechanic shop.

This shop knowingly completed unnecessary service on my vehicle simply to swindle me out of a hundred bucks. I had my vehicle towed here after experiencing engine problems; it was late Saturday evening, I was in an unfamiliar neighborhood, and I was catching a flight shortly after, so I picked the closest shop possible. When they opened on Monday, they called me to get the details, and everything was fine until they completed the diagnostic without consulting me first. Turns out, my repairs are covered under warranty, and the dealership service providers will have to rerun the diagnostic regardless. Of course, the diagnostic is completely covered under warranty, but at the shop it’s $150. I spoke with several other service providers at the dealership beyond, and all agreed that the mechanics would have and should have known immediately to hold off on any diagnostics, and deferred to the dealership, due to the fact that my car is new and has very few miles on it. I contested the charges and scheduled a tow truck to take my car to the dealership. The service advisor responded by telling me that she would withhold my keys from the tow truck driver until I had paid my bill… for a service that, frankly, they clearly performed only to make a quick buck off me. I know it’s hard just $100, but it’s unethical, and they should be ashamed of themselves.

Great staff, super quick turnaround. God bless you all.

Thank you to the whole crew at Ortega. Very professional and timely. I will simply say that we had a unique circumstance, and the crew went above and beyond. They were able to get our vehicle diagnosed, parts there, and job completed very quickly! Coming from the person from out of town and with a unique circumstance, THANK YOU!!!

The staff is beyond helpful! They will explain your services needed and make sure that you are okay with things prior to servicing. They are ethical, nice, a true gem in the community! I've been in Houston for a year looking for a reputable Car facility && by chance I know I found it! No wonder they have been successfully in business since the 80's! Wonderful Christian people!!