🔧 Little Watch Shop

In my two years living in Houston so far, I’ve brought 4 timepieces by this shop to have them worked on and repaired. The first was a vintage Omega from the 1960’s. The second was a vintage Seiko from the 70’s, both of which being heirlooms. The second 2 were both vintage Seikos, and both had problems. The first one had a gouge in the side of the case from an errant tool. The most recent issue I had with this store was a vintage Seiko 5 Speedtimer that I’d bought originally for its pristine, untouched dial. The case had some wear, and that was to be expected with a watch of this age. However, the movement worked on it, and it needed a service. I took it by here earlier in July, and had told them about a previous experience I’d had at this location regarding another watch that was “fixed” by them that left the shop in arguably worse shape than when it came in. They reassured me that this wouldn’t happen again, and yet the same thing happened, but even WORSE. The dial had a gouge in it by the 10:00 index that can’t be removed without major work, and the case is in more rough shape than before I came in. I can forgive a slight case scratch because it’s bound to happen by the movement of my own wrist anyway, but a scratch due to an errant tool on a dial that was UNTOUCHED in the first place is inexcusable, especially on a watch of this age where a dial will be hard to source another part for. They tried to make it right by not charging me, but you can’t fix a dial that is scarred unless major refinishing takes place. If you were considering this shop for a vintage watch repair, I’d highly, HIGHLY recommend going somewhere else or sending the watch off to a different watchmaker than to come here. For a place that displays all of the certifications of their watchmakers on the walls, it seems a few could use retraining, at the very least. The only reason my review isn’t lower than one star is because of the kindness of the people working the front desks. Pictures of the before the repair and after are attached for anyone wanting to see.

Amazing little shop. Always take of my watches here. Always do great work. Parking can be a challenge sometimes but worth it. Great place. Few great watches for sale but their workshop is the heart of the business for sure. Repairs, straps, bracelets, crown repair, bezel replacement etc. Great shop.

You know how we always find ourselves saying “customer service is not what it used to be?” Well here at this shop they go above and beyond to provide quick friendly affordable service with a smile! It’s like walking back into the glorious 90s when businesses actually cared about their customers: these folks still care and it shows!! A dying breed for sure, I love this little shop and the memories they have helped make special for so many of us Houstonians. They sized my new Movado in minutes and charged me a more than fair price, half of what I was expecting. Great place and great people!

What a great little shop. Came for a watch repair and left with a great deal on another watch. Stephanie was courteous and very helpful. She even wrapped my watch since it was a birthday present for my wife. Very appreciated and very recommended!

This is an awesome little watch shop. They were quick and friendly. I took my Citizen Eco-Drive to get resized and also have the time set. There was an issue with setting the time (possibly an issue with the watch itself), and they ended up waiving the $22 resizing fee. I respect an honest business so I will be back in the future.