Quick Lane at Tommie Vaughn Ford

Don't bother going here, not worth what you will pay in any other quick lane. The techs here lost the oil pan skid plate cover on my Raptor and tried claiming it was never there. Thieves and incompetent.

This location did an excellent job with servicing my vehicle. The staff was courteous and professional.

Prompt and efficient. Offered to use my Ford points instead of cash without me asking. The inspection part was real. They caught something the original dealer missed. Great communication.

I have been coming here for almost a decade. Without exception, every single time I come in I am greeted with a smile. The advisors remember my name and ask how I’m doing. The service is quick and thorough. If I need additional services, everything is explained to me. I have to mention Lisa as she treats me like a friend each time I see her. She is not only personable and caring, she is exceptional at her job. Thanks to Lisa and to Tommy Vaughn Quick Lane!

A 4 hour visit to the Tommie Vaughn quick lane resulted in significant damage ($2,000+ estimated repair; more than the car was even worth) to the backside of my Ford Focus. The Tommie Vaughn reps made no mention of this damage upon picking up my car, which cannot be missed as shown in the attached pictures. Will not be returning to either the Tommie Vaughn Ford dealer, Body Shop or Quick Lane after my recent experience. It is impossible that a camera nor a human saw the accident occur, given the small footprint of this facility and size of the damage. I met with the service rep, service manager, and even the owner who all refused to take any responsibility for the incident. The service m…