🔧 AAA Sacramento Arden Auto Repair Center

I mistakenly gave them a good review same day got an oil change Saturday 5/24/25. After driving home wheel alignment not fixed even the the customer rep who helped me claimed they found nothing wrong w my alignment and that my front tire pressure just was low. Didn't go over what they did to my car and I wondered why the oil change was done so fast. It's AAA , I trusted they hire reputable mechanics. The guy seemed nice, but I did get a vibe that he just wanted to get me out quick. Now this morning the malfunction indicator light warning comes on. I will never take my car here again. Waste of money and I can't afford to pay another mechanic for the mishaps AAA repair mechanic caused.

Came here for the first time but will not be returning. I needed an oil change and an overall check of my car since I would be going on a roadtrip. Oil change on its own was a little pricy but needed to get done. They called me a few hours later to let me know they found additional things that needed replacement (serpentine belt, rear shocks and rear wiper blade). I saw pictures they sent of the belt and decided to proceed with the work as well as the wiper blade. He didn’t go into detail about the itemized price of each item. I pickup my car and I pay, he hands me the paperwork, not going over anything and I decide to review it once I’m in my car. Everything seemed ok until I get to the wiper blade. Total labor: $62.70 and $55.25 for the part for a grand total of $117.95. To replace ONE wiper blade??? I thought it was a mistake and went back in to double check. All he could tell me was that it was correct and it was expensive because it was the rear. No further explanation. I looked up a YouTube video to see how difficult or time consuming this job was. To my surprise it takes roughly one minute to do this. So how is it that the labor for this was higher than the labor for my oil change ($43.16)?? I’m embarrassed writing this and feel like I was taken advantage of. I expected more from AAA but it looks like they are just another money hungry company. Please save your money and your time and DO NOT GO HERE. Edit: pretty sure it’s a bot automatically responding to these reviews since I haven’t heard back from anyone.

This is long story short: I came in to get headlight bulbs replaced. They quoted $124, then doubled it mid way thru saying the wiring needed reinforcing. Then called back a third time to state the passenger side headlight was not working and it would be another $672 to diagnose it! I asked why so much, they made up some excuse about a “European car charge”! Really? I ended up taking it to my Volvo guys at SVS Volvo and they stated that two parts needed replacing. I am suspecting AAA dude messed it up! I won’t go there ever again and you shouldn’t either!!

Started out good. Nice service in the office. They offered a Lyft because I had to leave my car for awhile. I had an oil change, tire rotation, windshield wiper change, and diagnostic on my a/c. They called to give me an "update" on my car. Said they found the problem with my a/c and fixed it and would be an additional charge of @ $30. The cost was fine but they did it before I said ok. My car was ready. I picked it up and checked the a/c to make sure it was working. All good. Drove out and noticed the leaves I arrived with still under the windshield wipers. I pulled over and the blades were filthy. I returned to the store and they said they changed them and showed me the old ones. I did not know that they were charging me $60 in labor to do this. They could have at least removed the leaves and wiped the blades. They offered to come out and remove the leaves then. Pointless. Who knows if the actually rotated my tires that they charged $30 to do. Les Schwab and Big O does rotation and windshield wiper changes for free even without a service being done. Horrible customer care. Many other places to go with better prices and quality.

Had a coolant leak. Took to a repair shop near me. They changed two parts but still leaking. I was then informed I needed a new water pump. Before I paid for another repair, I wanted a second opinion. I have been a member with AAA for over 40 years, so I decided to have my car towed to a AAA Repair Shop. AAA informed me the problem was with one of the parts that the first shop replaced. I went back to the first shop without the car and they called AAA to discuss the issue. After speaking with AAA, the mechanic at the first shop informed me he did not believe they did a pressure test but probably just looked at it. I called AAA Repair Shop myself and found out that indeed they just looked and no pressure test was performed. I informed them I was paying a diagnostic fee to discover where the leak was coming from not to just look at it. I wanted a pressure test done. AAA called me back after they did the pressure test and confirmed that the water pump needed to be replaced. I had to decide what to do so I went to their AAA Repair Shop website. After looking at the website I decided to have my car repaired there. I liked that they offered a free Digital Vehicle Inspection straight to your phone with any paid service. I'm very disappointed I never received the Digital Inspection. I asked three times about the Digital Inspection with no results. I'm left with a very bad taste in my mouth. If AAA can't honor what they advertise on their website, how can I feel confident the repairs were performed correctly? The only time I will ever return to the AAA Repair Shop is if the car repairs they performed fail and have to go back because of the warranty.